Privacy Policy
Privacy Policy
Luxury Light Co.
7401 Unit A, Lemont Road
Downers Grove, IL 60516
Phone: (331) 775-2944
Effective Date: 9-01-2025
Last Updated: 9-01-2025
Introduction
At Luxury Light Co., we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop at our retail location, or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
• Contact Information: Name, email address, phone number, mailing address
• Billing Information: Billing address, payment method details
• Account Information: Username, password, preferences
• Installation Services: Property address, access requirements, scheduling preferences
• Communication Records: Customer service interactions, consultation notes, installation requests
Payment Information
We collect payment information to process transactions, including:
• Credit Card Information: Card number, expiration date, security code (processed securely through encrypted payment processors)
• Digital Wallet Information: Apple Pay, Google Pay transaction data
• Cryptocurrency Information: Bitcoin wallet addresses and transaction details
• Billing Address: Associated with payment methods
Automatically Collected Information
When you visit our website or retail location, we may automatically collect:
• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Information: General geographic location (with your consent)
• Cookies and Tracking: Website usage patterns and preferences
How We Use Your Information
We use your personal information for the following purposes:
Business Operations
• Process orders and manage transactions
• Schedule and coordinate installation services
• Provide customer support and respond to inquiries
• Manage warranty claims and product returns
• Maintain customer accounts and preferences
Communication
• Send order confirmations and shipping notifications
• Provide installation updates and scheduling communications
• Respond to customer service requests
• Send promotional materials and product updates (with your consent)
Legal and Security
• Comply with legal obligations and regulatory requirements
• Protect against fraud and unauthorized transactions
• Maintain security of our systems and customer data
• Enforce our terms of service and policies
Business Improvement
• Analyze customer preferences and shopping patterns
• Improve our products, services, and website functionality
• Conduct market research and customer satisfaction surveys
• Develop new products and services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us with:
• Payment processing (credit card processors, digital wallet providers, cryptocurrency exchanges)
• Installation services and logistics coordination
• Website hosting and technical support
• Customer service and communication tools
• Marketing and advertising services
Legal Requirements
We may disclose your information when required by law or to:
• Comply with court orders, subpoenas, or legal processes
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.
Payment Security
Credit Card Processing
All credit card transactions are processed through PCI DSS compliant payment processors. We do not store complete credit card numbers on our systems.
Digital Wallets
Apple Pay and Google Pay transactions are processed through secure, tokenized systems that protect your payment information.
Cryptocurrency
Bitcoin and other cryptocurrency transactions are processed through secure blockchain networks. We maintain records of transaction hashes for verification purposes only.
Data Encryption
All payment data is encrypted during transmission using industry-standard SSL/TLS protocols.
Data Retention
We retain your personal information for as long as necessary to:
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and warranty requirements
• Resolve disputes and enforce our agreements
• Provide ongoing customer service
Payment information is retained according to financial record-keeping requirements and then securely deleted.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
Correction and Update
Correct inaccurate or incomplete information
Update your account preferences and contact information
Deletion
Request deletion of your personal information (subject to legal requirements)
Close your account and remove associated data
Communication Preferences
Opt out of promotional emails and marketing communications
Modify notification preferences
Unsubscribe from mailing lists
To exercise these rights, contact us at the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and recommendations
Enable security features and prevent fraud
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption: Data encryption during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Regular monitoring for unauthorized access or security breaches
• Employee Training: Staff education on privacy and security best practices
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
• Right to know what personal information is collected and how it’s used
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify you of significant changes via email or website notice.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Luxury Light Co.
7401 Unit A, Lemont Road
Downers Grove, IL 60516
Phone: (331) 775-2944
Email: luxurylightcompany@gmail.com
Website: myluxurylight.com
For privacy-specific inquiries, you may also contact our Privacy Officer at the above address.
This Privacy Policy is effective as of the date listed above and governs the collection and use of information by Luxury Light Co.
